Reference

Read 24bajee Terms Before You Deposit

Your account with 24bajee runs on one written set of terms, and this page is where you read it before you send your first bKash payment.

Account opening rulesWallet and payment termsLobby conduct rulesDispute and closure terms
24bajee Read 24bajee Terms Before You Deposit
HOW WE HANDLE IT

Check How We Hold Your Details

Your details stay tied to the purpose you gave them — running the account, checking the wallet, meeting a legal duty. We do not sell your contact list to anyone. Cookies on this site do the boring work: keeping you signed in, remembering your language, and letting us see which pages fail to load. Passwords are yours to protect, so switch on the one-time code we send to your phone at login. Close the account and we keep only what the law or an open dispute requires.

Request your record You can ask what we hold about you and how it was used. Write from your registered email, we verify the request against your account, then send the extract in writing.
Correct a wrong detail Name spelling and wallet numbers are the two fields that block withdrawals most often. Tell support and we re-check the document you uploaded instead of opening a fresh verification round.
Track a wording change When we amend these terms we post the new version on this page and mark what moved. If a change affects your wallet rights, a notice appears inside the account before it takes effect.
Ask us to delete Closing the account starts the deletion path. Records tied to a payment, a pending dispute or a legal duty stay until that matter closes, then drop out of the live system.
REACHING OUR DESK

Open a Ticket on Any Clause

Questions about a clause do not need to wait for a dispute. Our support desk reads account-specific terms queries and answers them in writing, so you keep a record of what was said. Reach us through live chat inside the logged-in lobby, or by email when the query is long and you want to attach screenshots. Whether you are signing in from Dhaka on a phone or writing from a desktop with the page open, tell us the clause number and what you expected it to mean. That gets a straight answer faster than a general complaint.

Team online

Live chat from the lobby

Log in, open the chat panel and describe the clause you are asking about. Chat is staffed by the same team that handles wallet verification, so the answer comes from someone who can see your account.

Email with your account ID

Send the query from the address registered to your account and include your account ID. We reply in writing, which gives you a dated record of the position we took on that clause.

Flag a closure request

If you are asking us to close the account or contest a suspension, say so in the first line. That routes the ticket to the team that applies the closure and suspension clauses.

Browse the Questions We Get Most

These are the terms questions our desk answers again and again, pulled from real chats rather than written to fill space. Read the pair that matches your situation and you will usually find the clause behind it. If your case is not here, send the clause number through live chat and we will answer it in writing.

Yes. Ticking the box at registration confirms you have read them and accept them. If you do not agree with a clause, do not complete the sign-up — you can leave the page and nothing is created.

Your own local law decides whether you may use the account at all, and availability depends on eligible regions. Where a clause conflicts with a rule that applies to you locally, that rule takes priority.

No. One person, one account. Keeping a second account alongside the first, even with a different Nagad or Rocket number, breaches the terms, and both balances may be frozen while we check.

We check the balance first. Money tied to an unfinished verification or a breach may be held until that check ends. Anything left that belongs to you is returned to the wallet that funded it.

Send the request from your registered email with the clause number and the wording you want changed. We read every one, and edits that reach the published version are marked on this page.

Substantial changes go out as an in-account notice before they take effect, not only as a silent edit here. Minor wording fixes appear when the page updates, with the change marked.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.